Took our car with problem. They gave us a loaner. Few days later our car was fixed. Tnx Lexus.

Excellent service

I bought a Lexus from Scott Silverman 11 years ago. My car buying experience was so memorable in a positive way. I found myself wanting to upgrade to another Lexus and my first thought was to look him up to see if he was still there. He is and I drove home in a beautiful new Lexus last night. The entire buying process has been positive. Car sales can be an exhaustive and stressful process but this wasn’t. He set accurate expectations from the start as to how long it could take, what would occur and what’s needed from me. I was prepared going in, allowed the appropriate amount of time and drove off in my new car. Lexus of Roseville and Scott Silverman have made car buying a pleasant experience. I’ve been other places which is why I came back there. I highly recommend Scott and this Lexus dealership.

Claire is always wonderful. She’s so positive and always knowledgeable. The only issue that I have with the dealership is that they always promise to wash the car and clean the interior and then when I get there it’s dirty still. I even call in advance to make sure that they have time to get this done before I arrive.This time it was very dirty because it rained and they said they washed it and clearly they did not. It had rain all over it plus it still had all of the dirt and bird poop and everything all over the front and the interior still have the dog hair. I wish that they would just be forthcoming about whether or not they can accommodate because I didn’t ask them to wash it. They always offer and I would appreciate them doing it without asking it just Happen this would really elevate the client experience. Instead, I am always left a little disappointment. The most important thing is, though that they were able to diagnose what I thought had been true from the before I bought the car at the Sacramento Lexus dealership. The battery was dying, so it was not holding the memory of my electronics such as the radio, the seat positions and navigation memory. They diagnosed and fix the problem under warranty. I also did the maintenance that was required. They were able to let me borrow a vehicle, which was similar to the one I owe for the day. They let me keep it until the next day, which made it much easier for me because it had rained, and it was sunny when I went to return the car the next day. This is the reason why I come to Lexus of Roseville instead of Sacramento Lexus location. I feel that Roseville is much more honest and provides better overall, service quality

We had an excellent experience buying our Lexus and working with Hank. Since then I’ve been in for routine service and every time each person I encounter from drop off to pickup is excellent. I was just in and Chris helped me get a loaner vehicle and then when I came to pickup my vehicle he took the time to help me get all the settings changed how I wanted them on the car and showed me things like what to do if the key battery dies, best drive mode for rain, etc. You could tell he knew a lot about the cars and that he really cares about providing good customer service. The very next day after my service appointment I received a call from a real live person checking up on how my experience was. I feel like the post sale experience is what will make you loyal to a brand and a dealership and Lexus Of Roseville has not disappointed us yet!

Great service, on time and helpful staffs!

Always taken care of at Lexus Roseville. Claire is wonderful to work with. Excellent team and service.

They are always very curteous & professional, the service department is very informative for the work that will be completed at each visit.

Excellent service from Lexus and especially from Brent my sevice manager. He went over and above to resolve all of my concerns and questions. I would highly recommend him.

Sami Ayoub is a wonderful attribute to your company. He is very professional and takes his time to explain everything about your new car! I would refer him to anyone who wants a great car buying experience!!!!