Customer Testimonials
Joe was extremely professional, friendly and accommodating. Our experience was top-notch...it couldn’t have gone better....best car buying experience EVER! I can’t wait to come back in to buy my IS 300!!!
All good all good all good all good all good all good all good all good all good ridiculous to ask for a review, then require a minimum amount of words. My opinion of you is changing now.
I would have given it a 5 because our experience with Som was awesome but the finance guy, Dennis Tachera was a complete jerk. I highly recommend buying a car with Som.
I miss the recently retired Mike in the service department but I was impressed with working with Brent Colley for the first time. I was there to get my faulty battery replaced but when he determined I should get my rear brakes serviced he immediately set me up with a loaner for the day.
We are so happy to be able to have our Lexus car with the assistance and help of Mr.Scott and Mr. Dennis, they are very professional, patient and accommodating.
Got to my appointment in time. Brent got me taken care of considering how busy that morning was and I was out of there shortly. Got my car a couple hours later which was nice since it didn’t take the entire day.
Very solid car shopping experience. Great staff on all levels. From the various stages of buying a car they have all that one could ask for... great support.
We have been going to this dealer for years, both to purchase vehicles and to have them serviced. This is a very thorough operation and the individuals are extremely professional. Most recently it was our service advisor, Brent. He deserves at least 6 stars but this rating system limits me to 5.
Joe was very patient with us as we walked all over trying to decide between three cars. We finally made our choice and ended up with a great car
Always a great experience!!! Exceptional customer service from beginning to end. Everyone at Lexus of Roseville is a pleasure to work with. Thank you for your great care.
As always my experience at Lexus of Roseville is very pleasant. The employees are very kind, friendly, patient, and helpful. The service managers are courteous, caring, and on top of everything to make my visits a complete success. I really appreciate and look forward to my next visit. Thank you.
Service advisor, Ashley. Awesome. Loaner Department, Awesome. I noticed on the way home I was missing operations. No lights in drive shaft. No lights or function seat warmers. AC function wouldn't go off. Immediately went back. Quick fix, thankfully. I was told a connector wasn't completely fitted. The rattle noise from dash seems to be gone. The spongy brakes I feel are a characteristic of vehicle. The radio issue HD button.
What a great experience at Lexus of Roseville! Took my daughter to buy one of their used vehicles and they did a superb job of giving her a great first time car buying experience. Som took the initiative to look up specifics about her car that he was unfamiliar with ( its electric) so she was comfortable leaving in it. I’m confident in their inspection process and know my daughter has a safe reliable vehicle. Dennis in the finance department did a great job of treating her like an adult and walking her through the paper work in layman terms ...
I had a great buying experience at Roseville Lexus. I am so happy with my purchase. The service department was also very easy to work with. Super happy customer.
Tristan was great. Very knowledgeable about the vehicles. We came to look at a Ford that already sold and he pointed us to a comparable Lexus. We bought it. Very easy and enjoyable experience.
As always, a professional and efficient visit. Waiting room appropriately set up for social distancing. All staff I came in contact with were friendly and helpful
Excellent service. This is the third Lexus we have purchased from this dealership and have always been entirely satisfied with their service. We will continue to have our vehicles serviced by them.
Everything was efficient. Roseville Lexus’ service was superb! I was greeted by the service guy who took my car. I met with my service advisor after 10 mins. I was given my loaner car thereafter. My total time spent at the dealership was under 25 mins.
Check in and delivery was on time waiting lounge was very neat and had snacks with variety of coffee. Associates are very welcoming and knowledgeable.
The Lexus team was on time, my wait was minimal, the car was ready when promised and the price was as it was advertised. All was very good.
Exceptional service provided. I couldn't have asked for a better experience. The staff was helpful and made the process great. Boris really exceeded my expectations, I couldn't have thanked him enough.
Everything was done to my vehicle as required. I had 3 service campaigns that were completed as well as my oil change and 10K maintenance.
The service center ran diagnostics against my reported problem of a solid ABS light. Apparently, the light switched off and no issues was discovered after much testing. The service center did not charge for the service !
All around good service. I rarely submit 5 stars unless everyone involved was over the top. Unfortunately, Lynn was rather demeaning when we didn't want the up charges.
I am so happy I found my car at this place. Going out to purchase a car is always a bit unnerving. Boris walked up and showed me the car I was asking about and answered all my questions. Afterwards he went above and beyond by driving with me to drop of my rental car. He is very professional and friendly.
Employees were accommodating and we felt safe in the environment. Everyone was very friendly and we felt no pressure while we were there. Extremely happy with our purchase.
Professional, friendly, knowledgeable salesman. Service and customer friendly. I would recommend Lexus of Roseville. love my new car. Got a fair and great trade in
Left a message for the service manager he shared with the staff. Matt is the best. I will purchase a Lexus again due to the exceptional service.
Easy to schedule appointments to fit my schedule. work done on time. loaner car great service!people are friendly. keep you informed when change needed
Yargo Basta was very friendly and helpful getting me in and out in a timely manner. I had to turn in a rental car by 5:00 pm or get charged another day. I was finished with everything by 4:45 pm.
Lexus of Roseville is a professional experience. Through the years I have purchased several new vehicles. I now realize Lexus of Roseville is the bench mark other dealers are attempting to duplicate. This dealership is a well oiled machine!
Did not feel pressure when buying my car. Was given the pros and the cons of leasing versus buying a car. Hopefully I made the right decision. Appreciated the help of Charlie, who was my sales person.
ShirtPocket Productions is my YouTube channel name. This review is from Michael Althouse. I have owned my 2013 Lexus GS 350 for a couple of years. It's low-mileage and I am the second owner, it is in near pristine condition. I had a previous relationship with Folsom Lake Toyota and have been using them for my regular service on my Lexus, but because I had an issue that I felt demanded a Lexus service expert, I decided to consult Lexus of Roseville. Folsom Lake Toyota is closer to home and has always delivered satisfactory and competent service, but I don't ...
I found everything easy and seamless. Check in process was efficient and polite, the service agent gave me pertinent information and directed me to the waiting room. Service manager explained service to be done. Very satisfied with service visit.
We highly recommend this place. Customer service was great and salesman were accommodating. Kudos to Joe Nazer who helped us and made our car buying experience smooth and pleasant.👍
Excellent customer service. Friendly like family atmosphere. Everyone was helpful and made it easy to not feel pressure like other dealerships. I would recommend Lexus of Roseville. Jay and Jim the sales managers were very professional and knowledgeable. Ginger at the front was very friendly.
Very pleased. Very good experience. Everyone we dealt with was very professional. We will definitely recommend Lexus of Roseville to our friends, family and neighbors. Thank you.
Great experience at Lexus! It was a pleasure to work with Boris Velikov! He was very professional, understanding, and helpful and went above and beyond with my Lexus buying experience. I went into the dealership with uncertainty, but Boris was able to reassure me into my best buying option. Just to show how well I was taken care of, I would like to say, that if I ever need a new car, I will most definitely go back to this agent. Overall, I received top tier customer service and everyone was very friendly and welcoming.
Brent as always provides excellent customer service! Explains what is going to be done, when it will be done. He updates the process with texts.
Fantastic experience as always at Lexus. The process was quick, all terms explained. They worked hard to get me a good deal and I felt they did an excellent job getting the car prepped and explaining its many features. I’ll be a Lexus owner for life!
the experience was absolutely top notch! it was the second time buying a car from Scott and we highly recommend him to everyone. Thanks Scott!
It was worth the drive from the East Bay to Roseville. Clare was great to work with. I highly recommend Lexus of Roseville for service.
I am very happy with my new suv. Joe Nazer was nice, friendly, and very helpful. Lynn Slater was also helpfully. Overall, it was great service!
Beautiful facility. While waiting for service, the amenities are great, meaning the super drink machines. The front desk is a great idea so we don't have to search for someone to direct us.
Scott was awesome! He went beyond expectations finding me the perfect LS-350 Luxury car. I had frozen my credit, and he assisted with attempts to unlock.
I brought my new Lexus in for servicing for the first time because it was making a sound and Tasha in the service department ended up fixing the problem and also finding a couple other things that needed to be fixed as well. All of this was done at no cost to me when they very well could have charged me. I highly recommend them.
Kevin was so awesome to work with, he never pressured me, and made the whole process fast and very easy! I will definitely refer friends to him!
Excellent service by the sales man Boris. Very accommodating. Got there late but was able to walk out of there on my birthday with my dream car . Lexus NX. I owned a Toyota Highlander for twenty years prior. Great job to Boris and Lynn Slater
Thanks Lexus of Roseville for my new car! Ryan Trasport was great!
Joe was great. Very helpful. Love my new Lexus. Lynn was also great in the financing Dept. This is my second Lexus. Happy New year
Always very friendly and knowledgeable and accommodating. The service work is always first class. Appreciate all the little extras like the no hassle rental car, drinks and car washed.
Very nice made us feel comfortable and was very attentive I would highly recommend to family and friends to go visit Som at Lexus dealership
The Sales Representative, Tristan, was very generous with his Time and showed me a variety of vehicles. Once I made a selection, he suggested we take a test drive! Everything went professionally well and I returned for final knowledge of the vehicle. It was an enjoyable sales experience.
Smooth transaction. Very friendly very knowledgeable Nice doing business with both sales and the financial staff. Three happy with the car. Would do it again.
Tristan was very helpful when I came in to view a used Lexus. He was friendly and my wife and I felt no pressure. He was very efficient.
Yargo Basta was helpful but not pushy and made this as simple and streamlined a process as possible. He was courteous and considerate throughout, and all staff acknowledged us
Tasha Wells is the best and very professional. Always a pleasure working with her and she provides excellent customer service. Please keep up the good work
Sean was excellent and kind the entire process. Clean floor. Trade in process was painless. They had my car perfectly clean and features explained well
That was a great experience from the beginning to the end when I was able to drive out in my dream car, will definitely come back!! Thank you!!
Had the pleasure of speaking with Tristan about a used Lexus. He and his manager Chris worked tirelessly answering my questions while allowing me to make my own decisions.
Excellent service! The sales and financial services personnel were great to deal with. We got the vehicle we wanted at the price we were looking for. Thank you Lexus of Roseville.
Excellent deal and great people. Only complaint is I had a 2:30 appointment and waited over an hour. Process took five hours total. That did include trade in also. Charlie Hunt was excellent.
A very easy and pleasant experience. From a rapid on-line appointment, the easy loaner car process and the done-on-time service, I couldn't have expected more. Well done, thank you.
The staff were attentive and the facility is always clean! And I of course appreciate that I can check out a loaner car and then be on my way. Thanks!
As always, I rec'd excellent customers service, along with the technical skills of the mechanics. Brent n team have always taken care of my vehicle as if it was their own.
First experience with Lexus and Lexus of Roseville. Worked with Joe Nazer who was extremely pleasant, informative and helpful. Never felt pressured to make a purchase. Very professional atmosphere.
My car buying experience with Lexus of Roseville (LOR) and Charlie Hunt was wonderful. In the past, I have loathed the car shopping and buying. Buying a brand new expensive car is a little stressful no matter what, but I don't there's anything Charlie or LOR could have done to make it more pleasant for me, especially under the constraints of the pandemic. I will definitely recommend LOR to my friends and family.
Brent Colley and his team were very caring, responsive, accountable, patient and understanding. I wouldn’t go anywhere else to get my Lexus automotive service!
Nelson was professional, and attentive.....he represents your company well. All services were completed as indicated and I especially appreciated the car wash...thank you!
I've been going to Lexus of Roseville for 20 years. They've always been helpful. Been with Brent Colley since he moved over from Service some years ago. Really enjoy working with him.
I had the pleasure of working with Som in the Sales at Lexus of Roseville. He went above and beyond and provided great customer service!
Our Lexus has been serviced here for over 16 years. Our Service Provider has been Brent Colley for the vast majority of that time. Outstanding!
Great car buying experience. Charlie was great to work with and made the buying process painless and enjoyable. I'll definitely recommend this dealership to anyone.
Had a wonderful time at Lexus of Roseville! Joe Nazer was fantastic. Got everything I wanted in my Lexus RX 450h. A Christmas gift 🎄🎄🎄🎄 Merry Christmas!!
Best service department I’ve ever experienced. It’s very organized, very clean and the employees are always cheerful and helpful. Keep up the good work
Most amazing car buying experience!!! Everyone was beyond friendly and helpful. I will never go anywhere else except for Lexus of Roseville! Thank you so much!
I have been very pleased by the consistent great service I have received. Helpful explanations for the type of work being recommended, efficient time on the appointments and delivery of the repaired vehicle. Plus the availability of Loaner vehicles while repairs are made is a welcomed extra. Thanks Truman Rich
I like the way he treat us. He is very professional. I could refer the lexus of roseville to my relatives and friends. Thank you to the costco of roseville we got an idea about the price.
Service was completed in less than an hour, which was great for me. GREAT, GREAT, GREAT,GREAT, GREAT, GREAT, GREAT, GREAT,GREAT, GREAT, GREAT, GREAT,
Charlie was a pleasure to work with and very professional. I like the way he was not only the sales person and also the finance person.
Serviced professionally and in timely manner. Boris was quick and responsive to our needs. Dennis provided good service and it was my pleasure to work with both of them.
From the moment I walked in, to the moment I walked out with my brand new car, Kevin and Chris were helpful and wiling to work with me. Lynn worked quickly once we went through with the purchase, as we had been there for a good portion of the day, and the service itself was nothing short of exemplary.
I had no appointment, but needed to check my tire pressure as the light was on. Lexus of Roseville took my car right in and fixed the issue in a short amount of time while I waited. Everyone was courteous and professional. I could not have been more pleased. Thank you, as always, Lexus of Roseville.
The people we worked with, worked quickly and efficiently. Boris was helpful both days we talked to him. Lynn worked super quickly. Love my second Lexus! Thank you
Everyone always thinks of Nordstrom or Disney as being the highest level of service. For me, it’s Lexus of Roseville. Natascha provides the highest level of service, effectively communicates, and impressed me with her knowledge. I appreciate everything.
Excellent customer service! Charlie was so easy to work with and helpful, he searched and found the car I wanted with ease. Easy, quick buying process! Thank you!!
Excellent service. Everyone was kind and helpful. No sales pressure. Mark took the time to explain the details on the car. Enjoyed the buying experience.
Joe is amazing. Soo professional. He did amazing. From start to finish. Got us a great deal. Explained all details. And showed us the car so well..
The best ever. Third Lexus from Roseville. I am VERY HAPPY with my new car. Scott was most helpful and Lynn explained all details easy for us to understand.
My Overall experience was great. Tristan Regnani is super helpful and patient. This is my 2nd vehicle purchase from this Location and I'm satisfied.
Thank you to Brent and his team for the repair on my RX 350! Merry Christmas and Happy New Year to the entire Lexus team!
Convenient and efficient. The reception area is very generous, warm, and accommodating. Being early in the appointment helps get you out there faster so hopefully I can do the same.
Overall experience was great. I test drove the car and there was no pressure. Friendly staff and excellent customer service. Will definitely make recommendations to my friends and family!!
Thanks again for accommodating the service on short notice and doing it all with a smile. Always a pleasure to bring my car in. I love my Lexus!
My friend Brent in the service department is my very good friend he takes care of my car and me and does everything he can to get me a good deal and to make me happy and he always has for over eight years thank you so much for Mr. Brent Cooley
